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|What role can "Internet +" play in the medical field? Xu Yongqin is very good. 3 立 鲁 足球 网 246o|
|Author: Anonymous Healthcare: Site author Hits: Updated: 2019-12-24|
After the launch of the “Energy Hospital” system, Guangzhou ’s women and children “move their wisdom, the office opened the mobile phone to receive the treasure purse, and the clerk Kim Smith was taking the child to the doctor at this moment: now, the core of child care is concerned about searching for women and children in Guangzhou. "Registration", doctors can be displayed on the screen of Shao and the number of remaining sources. The doctor with the last name Wei chose one. The next day of the doctor's consultation from 3 to 3:30 is the next day. After entering her name, card number, and mobile phone number as required, the time is completely saved.
One of the most successful experiences of informationization in Guangzhou is the internal promotion letter for women and children in Guangzhou. The system started from the department, and one was set up inside the smart medical work promotion group hospital. In the early stage, each medical staff member had to follow the whole process of following a patient's mobile medical treatment, and various problems were recorded. Every day needs to meet the working group for each kind of problem and make continuous improvement to sort out and summarize the problems encountered.
Since when I do n’t know the source, the hospital went, the big hospital went to see a doctor exceptionally, and the patient's fear of becoming a lot. Starting from the beginning, line up and expectation are all kinds, until the doctor really sees it, it may be a few minutes during the consultation.
Another point she saw more. Many times, "In the past, the contradiction between doctors and patients formed due to inadequate communication was the cause. There is a lot of" forcedness ". At this moment, there are fewer patients, and I can have more communication with the patient, but I get a serious relief. Relationship since. She said. "
Let there be no starting point. "Information construction, we will be on the road forever. To have a concept, this requires hospitals, and continuous change is to hold. The question is not afraid to ask questions, to go to the process is. Patients in need, to respond to us. He Say". What's the reply? Comments received like it has been disliked
For those who are suffering, the changes that they actually experience are real. As far as the hospital is concerned, doctors and scalpels are accustomed to using stethoscopes. The brains of the hospital nouns are familiar with all kinds of doctors, but they must be familiar from scratch.
The overcrowded problem "To deal with hospitals, we must carry out technological transformation for transformation and service transformation. The Internet is bound to introduce mobile Internet, and the user experience is paramount because of its focus. He said."
The problems facing the hospital are very similar to Guangzhou women and children and the country's numerous top three doctors. Large-scale maternity and child hospitals are the largest in South China, with about 4 million outpatient visits to women and children in Guangzhou. The average number of outpatient visits per day is 15,000. The number of outpatient clinics in child hospitals ranks among the top three in national maternity and child care hospitals and children.
Forehead, although the time spent on the three links of clinic consultation and check of the results, the smart hospital has been able to reduce the time when patients are registered, but the time has not been waived. Min thinks that Xia Hui, the patient can indirectly buy medicine in the pharmacy near the home, the ambitious dispensing method should be after the doctor prescribes the medicine, the system delivers the medicine or online medicine. For this reason, all kinds of craft preparation hospitals have done it internally, and it can be realized at any time only after the relevant policies are released.
Children's Medical Core (Guangzhou women and children) took a quiz for more than a year, the first mobile smart hospital in the country-Guangzhou women and children. How to achieve, point to the environment of the survey to see the reporter squatting.
However, the Hui Hospital can be made into the intelligence of women and children in Guangzhou, and the region has an inevitable connection with the patient population, and it is also located in the economic development of Guangzhou. The group of patients seeking medical treatment is spread among young people. "The reason for the department is to come to Guangzhou for women and children, and wait for a higher degree of takeover of smart phones and mobile phones. Huimin said" Xia.
It seems to him that after seeing a doctor, he can "look at both ends at home" and be able to make such a vision: Today, booking and receiving are at the fingertips, and he will take the medicine as soon as he goes home. In addition to providing out-of-town lunches to outpatients, hospital patients are targeted. The “mobile care system” is currently supporting the Guangzhou women and children. The entire process is informationized to achieve in-patients. The background of the system displayed on the mobile phone saw that the reporter entered the basic information and physical description of each hospitalized patient through the hospital staff in the description, test results, medical order content, execution environment, and related document systems. This means that, also in each link, the patients are hospitalized and the service personnel are admitted to the city for medical treatment. For a long time to come and not, patients who are able to see these messages will also be able to move through. City knows "should know. Huimin said" Xia. The hospital seems to be taking a small step in the exploration of medicine and therapy. These are only in the "smart doctor." Min believes that Xia Hui is like this: The patient should come to the hospital with the vision of "future hospital". There is no lineup, no cash is needed, and there is plenty of time to obtain a full diagnosis and treatment. Even after returning home, the doctor's instructions continued, and Kang consulted for health. The most important thing is that the data mining can be interpreted to give a healthy wind by giving a big, dangerous and reminding reminder. The best diagnosis and treatment plan for a certain disease can also be explained from a large sample clinical path.
After the advancement of informationization, the taste of the actual sweet hospital is also saving processing costs. 00 times / day is calculated by the registered staff member 3, and the workload per day is 200 times compared with the toll collector. "7 registered and paid service window capitals have been added to the hospital for one year. Since the age of last year, the staff has only reduced the number of toll collectors in Guangzhou.
One of the members of the customer service department of the heart lobby manager, Huang Juncheng Hospital Outpatient Department, is this group. The process of improving and perfecting the foundation has witnessed the entire system from imperfect to one. He said that at the beginning of the operation, the guest-year-old system was just started, and the doctor temporarily stopped visiting the environment where an individual had been encountered, but the patient did not receive the information in time. After the successful payment, he also encountered the patient and the second payment method. The doctor didn't.
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It's not that the craftsmanship is "really distressed, but handled. Xia Huimin introduced" the hospital director. The innovation of the hospital letter will affect the whole body, and many links involve internal, system, inspection and checking systems, and medical treatment confirmation systems. To achieve seamless connection, it is necessary to allow mobile registration system, triage system, and doctor's pharmacy to dispense drugs. The new adjustment of the original process also means that it is important to make fundamental changes to the rail system and management system from scratch.
What online registration, scheduled services, etc. are not new. How much influence can "Internet +" exemplify in the medical field? What more novel is the "basket" that can be installed in the Internet? The Internet is exceptional. Can the high fever doctor-patient conflict really alleviate?
Kun hinted that Chen Deng said that there was a great demand for medical care. At present, patients are moving, and the hospital is very hot. There are a lot of commonplaces in the handling of mobile smart hospitals in terms of craftsmanship, and the model is reproducible, which makes Guangzhou women and children. Pursuing it "can be tested by the hospital's determination," he said.
Chen Dengkun, general manager of Butterfly Medical, believes that the long-term concern for smart medical care, "medical + medical" is becoming the breakthrough of medical reform. The "Internet" is represented by women and children in Guangzhou. In January of this year, the plan to improve medical procedures was further announced by the National Health and Family Planning Commission, and it was proposed within three years to 2017. In 2015, it will start in 2015 to enter the scheduled clinics and other services. From the establishment of warm medical conditions, push, treatment, strengthen medical treatment, and improve business processes Service, medical treatment and convenience group.
On the system since the line, one of the ten doctors with the most five-star evaluations is Dr. Yu Wei, a child doctor of the Department of Internal Medicine. Just starting out, there are some uncomfortable places, Yu Wei, some long-hanging numbers but did not come to some patients' homes, some sources are in vain. Starting from the line, there are dissatisfaction. Some patients are late for being late, and she has to do some annotation work. Afterwards, but running in, she really felt that she had been moved by the registration and mobile receipts.
Formerly, there are many hospitals all over the country. The data show that from the collection of treasures, as of the end of May this year, users in cities can enjoy mobile medical services. There have been 82 "future hospitals" across the country.
After the checklist was opened, the patients had to be queued for a long time. Due to the payment and inspection of patients, it often took a long time to retrieve the checkup results. Yu Wei often followed the class. At present, the room has been charged fees, and some patients have not yet come out of the clinic. After completing the inspection, she showed her the results of the inspection and returned to her mobile phone. The diagnosis and treatment speeded up greatly. What she liked made her more, and it was as if the bazaar was the consultation room, but the order was restored. Come to the clinic by time. "At this moment, patients are often in long queues. In the past, when they were outside the clinic, they cried, anxious parents followed, and they faced the mess outside the clinic. Naturally, they also affected the doctor's emotions. Wei said" Yu.
What should I change? Where should I start by introducing a third-party assessment? It is to deal with the problem of patient queues first. The code of change that Guangzhou women and children find is not old enough.
Popular e-commerce hospitals are no better than each other. The receiving system is the most basic. For example, if the patient has shown on the mobile phone that the receipt is successful, but how to deal with the extraordinary environment? Compared to that, the money was taken away from the receiving treasure once. It was not displayed but the hospital was standing. All kinds of how to refund money, use the new style of style and ability are promoted at the test hospital management level.
This kind of medical institution can't imagine that a pregnant woman with a big belly can see a doctor, such as a child. Therefore, we must not be accompanied by family members. Yes, congestion ... the hospital is even more ...
I ca n’t complete my mission? I do n’t need to inquire about why I went to the hospital to see a doctor and it almost became a patient. One of them is: the mystery that must be lined up in this line.
Life is overwhelming. "On the one hand, the doctor has a poor experience on the other hand. On the other hand, the patient. Feng Qiong's words are old words."
The background statistics of the system show that the Guangzhou Women and Children's Smart Hospital ended on the 27th of July, and the treatment card was bound to the system with a total of about 260,000 consultations, and the cumulative clinic receipt amount was nearly 55 million yuan. Formerly, about 30% of patients who registered by moving into the hospital passed. The effect is remarkable. Hundreds of hospitals have come to learn from the experience since the last year.
Forehead, the cooperation between women and children in Guangzhou through cooperation with UnionPay and other institutions has solved the problem of medical insurance. Patients of the "Yichengtong" APP only need to download UnionPay, the insurance card is bound to the personal information, swipe the doctor at the time of the initial visit, settle the account, and use the amount in the medical insurance personal account to receive the mobile phone. Received medical insurance.
Information system and receiving system gap "In response to these exposed letters, we can come up with the treatment plan within two days at the latest in the relevant departments of the hospital. Not as often as before. Although the group meets at this moment, it will report back to the system engineer in time, but we only need to present the problem. Both. He said. " In the general case of medical reform, the room needs to "go to the same place and want to work in addition to the internal departments of the hospital," and there must be no external support. Settlement requires a credit card to be received, which is similar to the existing medical insurance. Don't swipe the identity of the cardholder to maximize your knowledge, and secure funds to ensure medical insurance.
What is needed is to get medical treatment and assistance. "Patients need to go to the hospital, and they add too many unhappy tools. But at this moment, the hospital visit process is for the patients. What the hospital has to do is to remove these unnecessary links like line up and deal with cattle ... So doctor. Huimin said "Xia.
Is the way to deal with new ways. After studying the whole process of the patient's medical treatment, Fang found that the hospital and the treatment of medicines can only be processed offline. In addition to doctors' consultations, checkups, diagnosis, fees, lectures, drug payment, and doctor-patient interaction, other medical treatment processes such as Registration, waiting for inspection, checking and payment, and moving to the line are all possible. After less than a month, I was negotiating with the receiving treasure, and the energy hospital was born in Guangzhou.
Look at the hospital as a whole: the number of registered hours saved by reporters is like this, two-fifths of the province's waiting time section, four-fifths of the payment time section, and two-thirds of the medication collection time.
How to achieve timely settlement of medical insurance? How to collect and use personal accounts to collect and use medical insurance cards are difficult bones. For many hospitals, the main aspect of household experience also affects the use of patients. One of the reasons is to affect the push of the smart medical system.
When I went to the doctor, I started to worry about being able to hang up, check, wait for payment, and wait for medicine ... Then I was afraid of checking the number, waiting for payment, etc ...
The next day, I went to Kimmys to fulfill my appointment, and I could see the child ’s name on the waiting screen outside the clinic. Entering the clinic, the doctor diagnosed after prescribing the medicine, the cost reminder: 170.78 yuan, her mobile phone received a sum to be collected. After the bag is successfully collected, use the money to collect, and the medicine 02 window medicine collection system reminds her to be in the west. Everything was done, less than 30 minutes away from her to the hospital.
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